Legal
Refund and returns policy
How returns, refunds and delivery exceptions are handled.
Last updated 1 March 2026
Return window
Most products can be returned within 7 days of delivery if they are unused and in their original packaging. Hygiene and personal-care items are excluded unless faulty.
Faulty or wrong items
If an item arrives damaged, faulty or different from what you ordered, contact support within 48 hours of delivery with photos. We arrange a replacement or a full refund including delivery.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days after the returned item is received and checked.
Effect on commission
Where an order is refunded or returned, the related affiliate commission is disqualified and removed from the representative's balance.